"Support and Service after the sale" has been the cornerstone of HMW's business philosophy for over 30 years. For this reason we maintain an extremely
versatile and expereinced service department. The versatility of our team is an important factor in the effective support of our diverse high-tech product lines
-- specialty/industrial computers and computer-based control/motion systems.
Because of HMW's commitment to design quality into every product we manufacture, many of our units have been in operation for 20 or even 30 years. With an
installed base of thousands of units created over decades of business, that is an impressive track record.
Most of HMW's products and systems are in installed in harsh industrial or even hazardous environments -- that is the very nature of the process and machine tool control
industry. Equipment exposed to these conditions does require occasional maintenance and repair. The chemicals and oils characteristically present in such facilities
such as drill platforms, automotive engine plants, sewage treatment plants, refining and mining companies of various types -- just to name a few -- are tough on both
people and equipment.
HMW provides service and support on a wide variety of products, not limited to our own. HMW has manufactured "generations" of industrial computers. The RainbowTM Series color terminals (for which HMW carried
the registered trademark until 1993), manufactured from 1975 to 1990, is still supported with spares, repairs and/or replacements with compatible equipment of more
recent vintage. In the machine tool controls/motion product line, we service:
The Landis Microtronic® Feed System
The MPCTM I Control
The MPCTM II-2K, 8K and -E Control Versions
Cupe (Cuproc) controls -- hardware support services for these controls installed on Landis grinders in the 1980's and 1990's.
HMW's capabilities include rebuild and/or repair of entire systems when necessary, or we can provide replacement modules for all components of a system.
The end-user must have properly functioning equipment to run processes economically and reliably. Failure causes loss of production and fast turn-around of repairs or
replacement is of the utmost importance. HMW has built-up a large service inventory of parts, modules and factory-rebuilt equipment to expedite response to service demands.